Rates

Every user of the postal services of the Box Net company has the right to complain or seek clarification from the postal service provider, if he finds a violation in fulfilling the general terms and conditions of the provision of the Postal Service:

– The tariffs offered, as well as the quality of the service provided for the Postal Services;

– For the provision of the service, if the complaint refers to the quality of the service provided.

– From receiving the invoice for the service provided, if the complaint refers to the amount invoiced for the service provided.

The Postal Service User may submit a written complaint within 30 days: At the company’s offices and/or by email to the official address: info@e-boxnet.com!

The complaint must clearly and in detail specify the claims of the Postal Service User to the Box Net company such as: Damage to the Shipment, Delay in the provision of the Service, Unfair Tariff, Violation of Privacy Rights … etc.

After receiving the complaint, Box Net must verify the complaint and after verification, return a response no later than 30 days after receiving the complaint from the Customer / Postal Service User.

If the Customer / Postal Service User does not agree with the written response of the postal service provider “Box Net Company”, then the Customer / Postal Service User shall address the AKEP institution based on Law No. 46/2015 ON POSTAL SERVICES IN THE REPUBLIC OF ALBANIA.

AKEP shall review all the evidence submitted and, within 30 days of receiving the request, shall make a decision on the dispute. This decision shall be binding on both parties, unless challenged within 30 days of receiving the request in the competent court, in accordance with the legislation in force. 285. AKEP shall resolve disputes in a transparent, prompt, objective and non-discriminatory manner.

AKEP shall determine the procedures and the relevant structure for resolving disputes by means of a regulation, which shall be published on the official website of AKEP.